KANA continually strives to provide high quality, accessible care for all of our patients and families. Patient feedback in the form of comments, concerns, complaints and compliments help us to be better informed on where we can make improvements to better the patient experience. We want to hear about your experiences of our services. We want to hear your stories about your care and treatment. We will listen to what you have to say and respond.
Your feedback matters.
Your feedback is important because it helps our team to understand where they need to make improvements and where they are providing good service.
Below are a few of the ways in which you can share your feedback about the services you receive at KANA. You can fill out a survey or share your story on a Patient Experience Card at our clinics, or contact us directly in person, by phone or email.
One way is by conducting a Patient Experience Survey after your appointment. Patient Experience Surveys can be found in the kiosks located near the entries of our Alutiiq Enwia Health Center on Rezanof, Mill Bay Health Center and KANA/Koniag Near Island facilities.
What happens to your feedback?
KANA staff and leadership carefully review all the feedback we receive. All the feedback from the Patient Experience Survey kiosks and cards, as well as direct input received in person, over the phone, or by email is pulled together and put into reports for each team to review. Through this process, our staff is able to evaluate key issues that need to be addressed as well as learn what we are doing well.
We listen and respond.
Your feedback helps to improve communication between patients and staff, builds trust and confidence in our services, informs our planning process and service improvement practices and helps you shape the services you use.
Click here to share feedback on your patient experience: